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Trends to Improve Your Contact Center in 2024

Calltools

Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. Focus on Customer Care All of the contact center trends you adopt should ultimately improve customer care. With reliable generative AI helping customers, you can handle more calls quickly to keep hold times low.

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Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024

Hodusoft

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” When customers experience better quality of service, they are four times more likely to refer a friend and five times more likely to buy again, reveals recent data.

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Generative AI is Shaping The Future of Contact Centers in 2024

Balto

Revolutionizing Your Contact Center with Generative AI: Top 10 Benefits and Use Cases Now let’s explore some of the most impactful use cases of generative AI in the contact center. Call center managers spend 5x more time preparing for coaching sessions than actually coaching.