NobelBiz

APRIL 8, 2024

It is with great pride that we announce that NobelBiz OMNI+ has been honored with the prestigious 2024 CUSTOMER Product of the Year Award, presented by TMC. The CUSTOMER Magazine Product of the Year Award is reserved for innovations that significantly advance the call center, CRM, and teleservices industries.

industry standards 52

industry standards Contact Center CRM Call Center 52

Calltools

APRIL 3, 2024

Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. Focus on Customer Care All of the contact center trends you adopt should ultimately improve customer care. Compliance standards can differ by industry, though.

Contact Center 52

Contact Center Interactive Voice Response Agent Empowerment Self service 52

Hodusoft

MAY 10, 2024

A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. What Are Virtual Call Centers and Contact Centers?

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Balto

JANUARY 22, 2024

Revolutionizing Your Contact Center with Generative AI: Top 10 Benefits and Use Cases Now let’s explore some of the most impactful use cases of generative AI in the contact center. Call center managers spend 5x more time preparing for coaching sessions than actually coaching.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” The event provides HoduSoft with the opportunity to connect with industry professionals and discuss how their solutions can transform organizations.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52