2024 Call Center industry standards Scripts 
Hodusoft
MAY 10, 2024
A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. What Are Virtual Call Centers and Contact Centers?
Balto
JANUARY 22, 2024
Revolutionizing Your Contact Center with Generative AI: Top 10 Benefits and Use Cases Now let’s explore some of the most impactful use cases of generative AI in the contact center. Call center managers spend 5x more time preparing for coaching sessions than actually coaching. Share transcripts showcasing this tactic.”
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