ShepHyken

FEBRUARY 12, 2024

What are the challenges in finding the right balance between technology and human support in customer experiences? What frustrations do customers face when dealing with customer service, and how can AI address them? How can AI be used to personalize and contextualize customer experiences in contact centers?

Brand ambassadors 376

Brand ambassadors Healthcare Contact Center Self service 376

customer sure

DECEMBER 6, 2023

Don’t get us wrong, the notion of “customer experience” has always been an important factor for as long as goods and services have been traded in exchange for money, but as we head into 2024, we’re seeing more and more organisations investing in sophisticated, focused customer experience programmes - and rightly so, we reckon.

Customer Experience 62

Customer Experience Brand ambassadors Healthcare Journey mapping 62

DMG Consulting

JUNE 1, 2022

“In fact, IVAs and VAs are more likely to enhance the performance of customer-facing employees and help retain agents as enterprises face massive increases in interaction volumes,” said Donna Fluss, President of DMG Consulting. DMG is the primary source for market activity and revenue data and analysis for contact center IT segments.

Self service 48

Self service Consulting Consulting Enterprise 48