ShepHyken

JANUARY 2, 2024

They are judging your business based on the best experiences they’ve had from any industry, and it doesn’t matter if it’s B2B or B2C. How employees feel in your company directly affects the experience they provide your customers. A great customer experience starts with a great employee experience.”

Customer Experience 214

Customer Experience B2C B2B Customer centricity 214

ShepHyken

MARCH 31, 2024

Each week, I read many customer service and customer experience articles from various resources. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business?

Government 203

Government Customer Service B2B B2C 203

ChurnZero

JANUARY 4, 2024

.” How will customer success teams evolve and adapt to meet those expectations, and what challenges will they encounter? Expanded roles and responsibilities: how will customer success evolve in 2024? Specialization, fractional hiring and more: how will customer success teams change in 2024?

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

TechSee

MAY 21, 2019

This customer’s emotions will eventually determine their brand loyalty and likelihood of churning. That’s why monitoring customer emotions is becoming an increasingly important way to improve customer experience. CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019.

Analytics 137

Analytics Customer Experience Customer emotions B2C 137