Remove 2024 Remove B2C Remove Big data Remove Sales
article thumbnail

Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article.

article thumbnail

13 Trends That Will Shape E-commerce in 2021

JivoChat

trillion in global sales this year — up from $1.3 Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. Chatbots will take on more of a sales function. mark by 2024. trillion in 2014. Source: Octane AI.