JustCall
MARCH 9, 2023
Did you know that 70% of customers that had their issues solved favourably in the first call would be willing to return to your business for repeat purchases? Let’s take a look at the top 10 inbound call center software that can help your business get all its metrics in the right place.
Outsource Consultants
JANUARY 3, 2024
Let’s start by revisiting our 2023 predictions, categorizing them as: Spot On: We nailed it! Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. Outcome: Spot On Agent burnout was rampant in call centers throughout 2023 , with 32% of centers not actively monitoring for it.
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NobelBiz
AUGUST 22, 2023
Reliable technical support: NobelBiz has the most responsive, proactive and reactive customer support in the contact center industry, with a first-call resolution of over 90%. The post Unveiling the Cost Savings of VOIP in 2023: A Comprehensive Analysis appeared first on NobelBiz.
Global Response
JANUARY 9, 2023
It’s not just that customers feel more understood though—empathetic customer service agents are more likely to understand the heart of the issue, therefore providing more creative and satisfactory solutions faster. This can lead to faster handle times, improved first call resolutions, and of course, more satisfied customers.
JustCall
MARCH 7, 2023
Average handling time: If you want to track how long your agents spend on a call from the moment they get one from the queue, this is the metric to track. Average time on work after the call : Agents need to finish associated tasks after they end each call. This metric tracks how long they take for the tasks.
Hodusoft
OCTOBER 19, 2023
from 2023 to 2028. However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly. When calls are routed to the right agent, it ensures faster issue resolution, reduced handling times, and increased customer satisfaction.
Fonolo
APRIL 4, 2023
Customer service statistics show that superior CX generates more return customers, increases loyalty, and helps generate higher profits. Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. will result in a $276,000 reduction in annual operational costs.
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