ShepHyken

OCTOBER 23, 2023

Eight Key Communication Lessons That Can Improve Your Customer Relationships by Forbes Councils Member (Forbes) When it comes to communicating with customers, every company has their own way of doing things.

Customer Service 160

Customer Service Construction Contact Center Scripts 160

Fonolo

MARCH 16, 2023

Dennis Wakabayashi, CX Expert, Team Wakabayashi: “I see new kinds of data that we’ve never seen before plugging into customer care; digital footprint metrics like number of chats, or number of clicks to the website, or other additional steps in the customer journey. I think that’s where the insight and the wins can be.”

Contact Center 151

Contact Center Average Handle Time First call resolution Metrics 151

The Northridge Group

MAY 2, 2023

The most recent version of ChatGPT, which is based on GPT-4 and was released in March 2023, is OpenAI’s latest and most advanced chatbot. Download Part 1 of Northridge's State of Customer Experience 2023 Research Report for more CX insights! You may unsubscribe from these communications at anytime.

Contact Center 67

Contact Center B2C Chatbots B2B 67

JivoChat

MARCH 25, 2021

More than 41% of customers expect a live chat window on your website. 62% of customers expect live chat to be available on mobile devices, and if possible, 82% would use it. 51% of customers want businesses to be available 24/7. ( 70% of customers prefer human chat agents to AI or chatbots. million by 2023.

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

More than 41% of customers expect a live chat window on your website. 62% of customers expect live chat to be available on mobile devices, and if possible, 82% would use it. 51% of customers want businesses to be available 24/7. ( 70% of customers prefer human chat agents to AI or chatbots. million by 2023.

Wait times 52

Wait times Sales Scripts B2B 52

NobelBiz

JANUARY 10, 2021

According to a recent Juniper Research estimate, chatbots will have 22 billion contact centers with customer interactions by 2023. It may, for example, give consumers personalized advice, manage recurrent requests, and automate customer care chores. It does, however, have unique traits that must be addressed.

Chatbots 52

Chatbots Contact Center Virtual Agent Scripts 52

AWS Machine Learning

DECEMBER 21, 2023

Despite contact centers being under constant pressure to do more with less while improving customer experiences, 80% of companies plan to increase their level of investment in Customer Experience (CX) to provide a differentiated customer experience.

Contact Center 87

Contact Center Scripts Interactive Voice Response contact center solutions 87