CSM Magazine

SEPTEMBER 29, 2022

Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc. For example, digital self-service channels offer a tremendous cost savings opportunity for service organizations, costing $0.09

Real estate 52

Real estate Customer Service Finance Self service 52

Balto

SEPTEMBER 16, 2022

We asked executives, on a scale of 1 (strongly disagree) to 5 (strongly agree), how much they agreed with the following statement: Anything other than self-service support for customers ends up being a drain on customer resources. Perhaps it’s pay: real estate agents were more satisfied with their pay than the average agent.

Contact Center 52

Contact Center Real estate Business Process Outsourcing Transportation 52

Balto

AUGUST 10, 2022

Only four industries — BPO, Real Estate, Home Improvement, and Logistics — had zero respondents with plans to cut their contact center budget in the coming year. Anything other than self-service support for customers ends up being a drain on company resources. Retrieved August 10, 2022, from [link].

Contact Center 52

Contact Center Real estate Telecommunications Coaching 52