Fonolo

JANUARY 20, 2022

Our newest report, State of the Contact Center 2022 , reflects on the biggest happenings from the past year, so you can plan for the months ahead with confidence. Here are three contact center industry trends you shouldn’t ignore in 2022. Industry Report: State of the Contact Center 2022.

Contact Center 81

Contact Center industry standards Interactive Voice Response Call Center 81

Balto

AUGUST 3, 2022

Companies that have personal interactions with a large segment of their customers see a 1-2% increase in total sales due to increases in loyalty. Customer acquisition is five to twenty-five times more expensive than customer retention. Word-of-mouth and other forms of organic marketing are invaluable for scalable growth.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

SmartKarrot

JANUARY 18, 2022

Top 10 Trends for Enterprise SaaS in 2022. Customization Using Artificial Intelligence (AI). Developments in AI have completely revolutionized almost every sector of the technological industry. Companies are expected to have an average of 35 AI projects in place in 2022. Prioritization of Customer Experiences.

SaaS 10

SaaS Enterprise APIs Customer retention 10

Balto

NOVEMBER 8, 2022

The formula only takes into account 4-star and 5-star responses, as these responses tend to reflect customer retention the most. On a side note, keep in mind that you must give your customers the freedom to opt-out or take part in the survey. 2022 Metric Benchmarks. Average Handle Time (AHT). Benchmark Your Metrics.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

SmartKarrot

FEBRUARY 15, 2022

He is an expert in customer-centric business strategies and helps firms generate fresh, actionable insights, most of which have already become industry standards. Temkin has expertise in customer service, marketing, interaction design, and leadership strategies. Pete Abilla is a well-known growth marketing leader.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

CSM Magazine

APRIL 26, 2022

Funding to further enhance its leading technology and bring 360-degree data analytics solution to new markets. The company also announced plans to broaden its UK and Ireland operations and expand into several international markets simultaneously. “Consumers last year spent over $175 billion online with U.K.

Analytics 52

Analytics Benchmark industry standards Customer retention 52