CustomerSuccessBox

DECEMBER 9, 2021

Check your calendars, 2022 is just around the corner! This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. So we can get down to some of the Customer Success’ key performance indicators (KPIs) for 2022. Even we cannot believe it.

SaaS 52

SaaS Benchmark Customer advocacy Upselling 52

CustomerSuccessBox

JANUARY 10, 2022

Customer Success Manager Salary Trends 2022. Customer success salaries continue to grow as the industry matures and companies place greater emphasis on the expertise and responsibilities of these CS professionals. Customer success manager.

Management 52

Management Surveys Customer advocacy Accountability 52

CustomerSuccessBox

FEBRUARY 7, 2022

Whether it is to increase retention or find opportunities for upselling or improve the customer health scores, it keeps you proactively ahead. Bonus Read: List of the Best Customer Success software for the year 2022. Customer Service Management Software. Pro tip : Serious about Customer Retention?

Management 52

Management Customer advocacy CRM Upselling 52

Education Services Group

MARCH 27, 2023

Gainsight: The Customer Success Index, 2022 ) 57% of Customer Success teams with a CS platform report an NRR of over 100%. ESG: 2022 Customer Success Leadership Study ) Businesses can charge an average 16% price premium for great experiences.

Upselling 52

Upselling Big data Sales Customer Experience 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Ronni continues to help businesses scale up with the help of optimized customer success processes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

CustomerSuccessBox

MAY 16, 2022

The crux of providing a great customer experience to the customer lies in maintaining great customer health throughout the entire customer lifecycle. And this is where Customer Success management software comes to your rescue. Read further to check out the top customer success software in 2022.

Management 52

Management Upselling SaaS Accountability 52

CustomerSuccessBox

DECEMBER 13, 2021

Here are some of the Customer Success trends in 2022 that will help you make sense of the incoming changes. The world has understood the need for customer-centric systems and customer success at once. Customer Success trends in the year 2022. Artificial Intelligence (AI) in Customer Success.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52