2022 Coaching Contact Center Real estate 
Balto
AUGUST 10, 2022
Shifting budgets to stay competitive is a natural — if not essential — survival tactic during difficult financial times, but be wary of cutting into the business functions, like your contact center, that have an outsized impact on your customers. . Our smallest represented industry was BPO, 0.28%.
Balto
SEPTEMBER 16, 2022
In our most recent report on how to recession-proof your contact center, we found that executives who viewed their contact center as a waste of resources had nearly 3x the agent churn compared to those that did not, as well as lower NPS and CSAT scores across the board. Value perception (1-5) vs. agent churn rate.
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Balto
FEBRUARY 6, 2023
With year-over-year attrition rates reaching 45% or above , the contact center can seem like a transient job. But in reality, we found that while many people leave within their first year, a majority of tenured agents spend longer in the contact center than they originally planned — and they’re happy to have done so.
JustCall
NOVEMBER 25, 2022
The most beneficial aspect of this product is that it requires no commitment and is mainly used for agent call monitoring, evaluation, and coaching. Enthu.AI’s salient characteristics include: Use cases: 100% call monitoring, agent evaluation, and customized coaching are the main use cases. of 5 (link to customer reviews).
Balto
OCTOBER 31, 2022
With contact center turnover nearing 50% year-over-year, a lot of attention is given to how and why employees leave their place of work — and not enough is given to how they begin their time in the workforce. “Coach your agents on how to improve at their jobs, and provide specific feedback where possible. .
Balto
JUNE 23, 2022
A quick search for “contact center scripts” yields thousands of results aimed at teaching managers the best practices for enforcing script adherence. Though scripts are a cornerstone of contact centers, they have not advanced at the same pace as other industry technologies. What does this mean for contact centers?
JustCall
APRIL 12, 2023
Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. JustCall is also an award-winning software, having recently won the ‘Most Popular Software, Winter 2022’ award in the Call Center Software category.
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