CSM Magazine

JUNE 14, 2022

Fortunately, these barriers to effective cloud adoption are fast disappearing as international companies develop data centres on the African continent and AWS has recently expanded the number of AWS services deployed within the AWS Cape Town Region, such as Amazon Connect launching in Q1 2022.

Cloud contact 59

Cloud contact Banking Business Process Outsourcing Employee engagement 59

NobelBiz

APRIL 18, 2023

Utilizing Call Center Real-Time Analytics Employing real-time analytics enables operations managers to make informed decisions and respond promptly to changing trends. By monitoring key performance indicators (KPIs) in real time, managers can identify issues and implement solutions before they escalate.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

SharpenCX

JANUARY 3, 2022

With labor shortages expected to continue through 2022 , managers must place employee and talent retention as a first priority. Contact centers have a bleak history of high turnover rates and maintain a reputation for being soul-killing environments to work in.

Contact Center 128

Contact Center Call Center Healthcare Cloud contact 128

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Learn every about Managing CCaaS Expectations vs Reality.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

NobelBiz

MARCH 7, 2022

This system can save you time and money. One of the most critical concerns for contact centers is time management. Whether they are dedicated to inbound, outbound, or both, your contact center agent teams are frequently forced to make a large volume of calls.

Contact Center 52

Contact Center Abandon rate Call Center Telecommunications 52