2022, Cloud contact, Employee engagement and Time management

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2022

Cloud contact

Employee engagement

Time management

Calabrio Paves the Way for South Africa’s Cloud Contact Centre WFO Journey Alongside AWS Cape Town Launch

CSM Magazine

JUNE 14, 2022

Fortunately, these barriers to effective cloud adoption are fast disappearing as international companies develop data centres on the African continent and AWS has recently expanded the number of AWS services deployed within the AWS Cape Town Region, such as Amazon Connect launching in Q1 2022.

Cloud contact

Cloud contact Banking Business Process Outsourcing Employee engagement

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

Utilizing Call Center Real-Time Analytics Employing real-time analytics enables operations managers to make informed decisions and respond promptly to changing trends. By monitoring key performance indicators (KPIs) in real time, managers can identify issues and implement solutions before they escalate.

Contact Center

Contact Center Interactive Voice Response Management Gamification

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Customer Contact Central

Calabrio Paves the Way for South Africa’s Cloud Contact Centre WFO Journey Alongside AWS Cape Town Launch

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

Webinars

Stay Connected