Anexa BPO

SEPTEMBER 2, 2022

While a lot is being said about customer experience in 2022, and how it is the single most compelling dynamic in driving success, what would it look like if we pulled back the CX curtain and took a deeper dive into the elements that go into building a powerful platform that supports exceptional customer experience?

Sales 52

Sales Real estate Outbound sales Business Process Outsourcing 52

Balto

SEPTEMBER 16, 2022

On the other end of the spectrum, Business Process Outsourcing (BPOs) companies had the highest contact center value perception — and the lowest rates of agent churn. For example, Real Estate had a relatively low rate of churn and high job satisfaction even though it had a lower executive value perception.

Contact Center 52

Contact Center Real estate Business Process Outsourcing Transportation 52

Balto

AUGUST 10, 2022

Only four industries — BPO, Real Estate, Home Improvement, and Logistics — had zero respondents with plans to cut their contact center budget in the coming year. Retrieved August 10, 2022, from [link]. July 8, 2022) Despite looming recession, C-suite leaders are more confident about their own companies.

Contact Center 52

Contact Center Real estate Telecommunications Coaching 52