Protecting Your Contact Center Agents’ Emotional Well-Being
Playvox
APRIL 4, 2023
Ticket volumes and customer feedback are way up in the last few years. In 2022, the average agent turnover rate at all contact centers was 24% and climbed as high as 30% for large customer service centers. Replacing agents lost to attrition is costly — averaging more than $14,000 per agent.
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