CustomerSuccessBox

MAY 30, 2022

Now, the concern here is that as a CSM, you could easily overlook a ‘green’ customer account thinking it to be a healthy one! They’re a BIG churn risk. Suggested Read : How to do customer health score in 2022? Out of 1000 data points, a mere 10-20 are monitored. Just imagine the enormity of untracked data.

Upselling 52

Upselling Calibration Engineering Big data 52

CustomerSuccessBox

DECEMBER 13, 2021

Here are some of the Customer Success trends in 2022 that will help you make sense of the incoming changes. Customer Success trends in the year 2022. It is necessary because the amount of data that requires sifting through now is inhuman. I have something to tell you, the change hasn’t stopped yet. Let’s get to the details….

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

ChurnZero

JUNE 3, 2022

You Mon: Accountability. You’re accountable every day, every month, every year. However often your renewal cycle is, you’re accountable. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. They’re very different.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

You Mon: Accountability. You’re accountable every day, every month, every year. However often your renewal cycle is, you’re accountable. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. They’re very different.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JANUARY 13, 2023

With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting! Anthony D’Auria , industry principal, Valuize.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98