NobelBiz
MAY 28, 2024
The average incoming call abandon rate for global call centers was 6.44% in 2021, highlighting the importance of managing hold times and call volumes to reduce abandoned calls. A happier, more engaged workforce is likely to provide better customer service and be more productive. – Time Doctor 2.
Anexa BPO
FEBRUARY 17, 2023
Anexa is a customer service veteran, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2023 ‘customer experience’ and specialize in delivering just that. BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential. And eCommerce?
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Anexa BPO
SEPTEMBER 5, 2021
Ecommerce took centre stage, and those drastic innovations, along with the need for businesses to duplicate in-person shopping experiences as part of their customer experience, have created a new normal in consumerism. Understanding your customer is key to your growth. Today’s customer expectations extend beyond the initial purchase.
Outsource Consultants
JUNE 28, 2021
Sparked by a sputtering labor market where hiring and retaining top talent has become increasingly difficult, the fourth quarter of 2021 is projected to align with (perhaps) an unprecedented rise in consumer activity, as the country continues to reopen and embrace a lifestyle they had to abandon in 2020. Outbound sales.
Call Experts
MAY 20, 2021
Back-office services: accounting, infotech (IT) services, personnel (HR), attendance tracking, employee call-out solutions, quality control, and payment processing. Front-office services: phone and customer service, appointment management, outbound sales, lead verification, surveying, after-hours customer support, and call-forwarding.
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