2021 contact center workforce Gamification Personalization 
DMG Consulting
MARCH 31, 2017
DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 21 March 2017.
Balto
APRIL 20, 2023
Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. Many, in fact, see call centers as the new sandbox for AI-powered customer experience — with an array of new and emerging tools that can boost retention, loyalty, and, ultimately, revenue and profit. 2021, January 11).
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