NobelBiz

MAY 9, 2023

Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% from 2021 to 2028 to reach USD 12.2 – Source Let’s look at some of the most important benefits of using auto-dialer software. billion by 2028.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

FEBRUARY 9, 2022

The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Remote/Hybrid work support .

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

Liveops

MARCH 11, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Having the right person in place sets the foundation for a successful work-at-home environment. . Liveops leverages a social network platform that includes gamification, events and networking among agents. .

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Balto

MAY 13, 2022

In 2021, a survey we did of more than 1,000 contact center agents analyzed what led to mistakes. Gamification. Call center work can be tedious at times. Gamification can make things a bit more fun. Research backs up the power of gamification. Provide the Right Training and Tools. This empowers agents.

Contact Center 52

Contact Center Gamification Scripts Coaching 52

Liveops

MARCH 15, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Having the right person in place sets the foundation for a successful work-at-home environment. . Liveops leverages a social network platform that includes gamification, events and networking among agents. .

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

NobelBiz

AUGUST 28, 2023

Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel. Unified customer data for personalized interactions.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98