Skybridge

MARCH 4, 2021

If you and your organization are tackling these questions – and even if you’re not – check out the 5 stats highlighted here by customer care expert, Shep Hyken in his recent article for Forbes. Find out how Skybridge Americas can help you delight your customers and grow your business.

Customer Care 52

Customer Care B2C B2B Customer retention 52

JivoChat

MARCH 25, 2021

Are you interested in the state of digital marketing in 2021? Customer buyer behaviors and communication expectations are changing. Live chat is one of these channels — 41% of customers expect live chat on your website. Plus, because reps can talk to multiple customers at the same time, it boosts their productivity as well.

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

Are you interested in the state of digital marketing in 2021? Customer buyer behaviors and communication expectations are changing. Live chat is one of these channels — 41% of customers expect live chat on your website. Plus, because reps can talk to multiple customers at the same time, it boosts their productivity as well.

Wait times 52

Wait times Sales Scripts B2B 52

BlueOcean

SEPTEMBER 27, 2021

Customer experience is pretty much the hottest topic in the contact center and customer care space these days. Read more > The Growing Value of the Customer Experience Market. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 billion to $27.12

Customer Experience 71

Customer Experience B2B B2C Contact Center 71

Connecting the Dots

DECEMBER 1, 2021

In their November 2021 Harvard Business Review article, “Net Promoter 3.0”, Reichheld, Darnell and Burns acknowledge several Net Promoter Score (NPS) weaknesses and misuses, many of which I have noted in books and articles in the last decade. [1]. Harper Collins, 2015. [3] The post Net Promoter Score 3.0

B2C 62

B2C Advertising B2B Metrics 62

Netomi

FEBRUARY 28, 2022

Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. As Pixalate’s Senior Vice President, Global Customer Success, Amanda oversees the company’s growing global customer success team, including the East and West Coasts of the U.S., EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64