DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report.

Consulting 62

Consulting Consulting Marketing Management 62

DMG Consulting

MARCH 31, 2017

DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 21 March 2017. To order, visit www.dmgconsult.com.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

Monet Software

MAY 27, 2020

While the event may be over, all content is now available on-demand until May 21, 2021. You can learn how Verint customers are succeeding in these rapidly changing and unpredictable times—and find some new ways to adapt. Thank you to everyone who made Verint Virtual such a success—and so much fun! That’s right! Bosses get cranky.

contact center workforce 83

contact center workforce Education Analytics Contact Center 83

Fonolo

OCTOBER 13, 2020

This creates a disturbing situation for contact centers, considering the impact that the vicious cycle of agent churn has on customer experience.” Contact center budgets will probably stagnate next year. There are Better Options for the Contact Center Workforce.

Call Center 144

Call Center Contact Center Coaching contact center workforce 144

Playvox

MARCH 21, 2022

“That’s going to have a really potentially detrimental effect on economic recovery if that high-production, high-capacity, highly experienced group of people is out,” Hannah Grieser, marketing manager at labor market analytics firm Emsi Burning Glass, told Bloomberg Businessweek. Baby Boomers and Technology in the Workplace.

Contact Center 82

Contact Center contact center workforce Coaching Surveys 82

DMG Consulting

MARCH 11, 2021

DMG Consulting Releases 2021 – 2022 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What: Releases 2021 – 2022 Workforce Management Product and Market Report. When: Today, 11 March 2021.

Consulting 59

Consulting Consulting Marketing Management 59

Hodusoft

NOVEMBER 29, 2022

In the last few years, this relatively new entrant is creating massive waves in the contact center and VoIP space. Using Genesys Cloud CX, contact center owners can effortlessly handle interactions and metrics and address problems quickly. Furthermore, it doesn’t charge any maintenance fees.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40