2021 Agent burnout Contact Center Interactive Voice Response 
Playvox
OCTOBER 19, 2021
If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. in July 2021 , higher than pre-pandemic levels, yet the news is full of stories about businesses of all sizes across industries having difficulty finding employees. Increased agent burnout.
Outsource Consultants
JUNE 15, 2022
Contact center agents are on the front lines of this growing problem, answering customer inquiries and giving shipping updates. The Impact on Contact Centers. The Impact on Contact Centers. The Impact on Contact Centers. The Impact on Contact Centers. The Situation.
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