Playvox

OCTOBER 19, 2021

If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. in July 2021 , higher than pre-pandemic levels, yet the news is full of stories about businesses of all sizes across industries having difficulty finding employees. Increased agent burnout.

Contact Center 73

Contact Center Management Agent burnout Interactive Voice Response 73

Outsource Consultants

JUNE 15, 2022

Contact center agents are on the front lines of this growing problem, answering customer inquiries and giving shipping updates. The Impact on Contact Centers. The Impact on Contact Centers. The Impact on Contact Centers. The Impact on Contact Centers. The Situation.

Automotive 128

Automotive Transportation Contact Center Agent burnout 128

SmartAction

FEBRUARY 16, 2021

In addition to immediately answering every customer call, chat, or text inquiry with a friendly greeting, the virtual agent can route customers to the right service flow faster and escalate urgent issues to a live agent. If there is one word that customer-centric organizations are embracing in 2021, it’s empathy.

Virtual Agent 82

Virtual Agent Agent burnout Wait times Chatbots 82