2020 Schedule adherence Technology Time management 
Call Design
SEPTEMBER 2, 2021
If you’ve been in the contact centre space for more than a few hours, you’ve likely heard some version of the unofficial motto “Connecting the right interaction, to the right agent, at the right time.” Or we could focus on “right time”, concentrating on our forecast accuracy and schedule adherence. Dan Smitley.
Callminer
JANUARY 18, 2021
” – Allie Decker, How to Run a Call Center in 2020 , HubSpot; Twitter: @HubSpot. Procedural and Technological Tips for International Call Centres. Let your operations team handle real-time management. Both of these are the responsibility of the operations team, not the workforce management team.
Expert insights. Personalized for you.
148 
Let's personalize your content