2020 Cloud contact contact center solutions Interactive Voice Response 
3CLogic
JULY 21, 2020
Unlike on-premise solutions, cloud-based call center solutions are often designed to integrate and leverage data from CRMs and other systems of record, to enhance the customer service experience and bring together the inherent benefits of both offerings. Conclusion.
Cisco - Contact Center
SEPTEMBER 17, 2020
We’ve enhanced your ability to understand your customers’ experiences after they’ve interacted with your company, by introducing more channel options to deliver surveys to your customers. Today, you can survey your customers in real-time via IVR, and using a drip dispatch approach on SMS and email after a voice call. Learn More.
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Serenova
MAY 29, 2020
These contact center best practices create the enduring customer experiences necessary for brands to thrive now and long after this crisis ends. Contact Center Best Practices for 2020. An uncompromising focus on customer experience is the most critical best practice for any successful contact center.
Cisco - Contact Center
JUNE 18, 2020
Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Read our announcement about the latest artificial intelligence innovations to our contact center portfolio. Copyright © 2020 Aragon Research Inc.
Serenova
MAY 29, 2020
These contact center best practices create the enduring customer experiences necessary for brands to thrive now and long after this crisis ends. Contact Center Best Practices for 2020. An uncompromising focus on customer experience is the most critical best practice for any successful contact center.
Hodusoft
MAY 24, 2022
According to a report from Marketsandmarkets.com, “The worldwide cloud-based contact center market is estimated to increase at a CAGR of 25.8% billion in 2020” . This shows how cloud contact center software is gaining in popularity every passing day. What are cloud-based contact centers?
3CLogic
MAY 26, 2022
During 2020 and 2021, customers rapidly moved to digital-first interactions, creating a permanent change in the ways companies approach customer experience. Before researching potential contact center solutions, engage in customer journey mapping to understand the inherent needs of your unique customer base.
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