CSM Magazine

MAY 17, 2022

This increase in customer contact combined with fewer agents to answer questions has resulted in some of the highest customer wait times in 20 years. More and more, customers are seeing contact center agents as less of a necessary evil to call upon when something goes wrong, and more as a brand ambassador and voice of the company.

Contact Center 52

Contact Center Brand ambassadors Wait times Technology 52

Talkdesk

FEBRUARY 5, 2021

One continuous theme at NRF 2021: Retail’s Big Show—Chapter 1 is “ The Great Compression,” symbolizing the forced digital transformation companies had to endure in 2020. There was not a single session we attended at NRF 2021 that did not stress the years of digitization that were packed into a few days, weeks and months in 2020.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

aircall

JUNE 30, 2021

As simple as this strategy is, it’s proven to be so effective that Ring’s online sales in the United States increased by 180% in December 2020. Companies geared toward providing professional services have a much longer sales cycle than B2C companies. It also results in people finding your brand more valuable.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

ProProfs Blog

JANUARY 7, 2020

Fast forward to 2020. By the same logic, one outstanding customer experience can convert them into loyal brand ambassadors, lifelong. . ProProfs Live Chat comes with a plethora of features that help you access the customer information in real time and provide solutions that delight customers. And rightfully so. .

Customer Service 169

Customer Service Customer centricity Brand ambassadors Customer Support 169