2020 Benchmark Multichannel Personalization 
Comm100
NOVEMBER 13, 2022
Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized. This access to information doesn’t just help the agent to respond faster – it also empowers the agent to deliver more helpful and personalized support.
COPC
JUNE 16, 2021
Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions. Three Significant Findings from the CXMB Series 2020 Reports. Looking for more than just a recap? Watch the full webinar on-demand!
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COPC
JUNE 16, 2021
Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions. Three Significant Findings from the CXMB Series 2020 Reports. Looking for more than just a recap? Watch the full webinar on-demand!
COPC
JUNE 20, 2019
While, in theory, technology-assisted transactions may seem to be the inevitable conclusion of the evolution of customer service, it doesn’t mean that personal care and attention – either in face-to-face problem solving or talking to a live person on the telephone – can be left to sort itself out. But is it as simple as that?
RichCall
SEPTEMBER 13, 2017
Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Global Contact Centre Benchmarking Report, Dimension Data 2017.
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