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The Future of Remote Agent Call Centers

Outsource Consultants

NOVEMBER 29, 2021

Many productivity studies were launched early in 2020, sparked by the remote shift, so preliminary results run the spectrum of outcomes: A Stanford study of 16,000 workers saw a productivity increase of 16%. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits.

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Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes

Cisco - Contact Center

SEPTEMBER 3, 2020

In the case of contact centers, companies have also learned to place their agents in multiple locations so that calls can be routed to another contact center site with minimal impact to service when unfortunate situations arise. The things we cannot change. For all the things we could control in this situation, we found solutions.

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Contact Center Telecommunications Wireless At home agents 98
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