Cisco - Contact Center

SEPTEMBER 17, 2020

Webex Contact Center now supports stereo recording for agent-customer conversations, making it possible to clearly distinguish who is speaking and apply sophisticated voice analytics for customer sentiment detection and agent coaching, to improve customer experiences. We’d love to hear what you think. Learn More.

contact center solutions 123

contact center solutions Contact Center Surveys Enterprise 123

Hodusoft

MAY 24, 2022

According to a report from Marketsandmarkets.com, “The worldwide cloud-based contact center market is estimated to increase at a CAGR of 25.8% billion in 2020” . This shows how cloud contact center software is gaining in popularity every passing day. More efficient analytics.

Contact Center 98

Contact Center Contact center software Cloud contact contact center solutions 98

Hodusoft

SEPTEMBER 30, 2021

According to Gartner , over 40% of customer service and support leaders experienced increased service contact volumes compared to original 2020 projections due to the pandemic. . A McKinsey study found that by April 2020, telehealth utilization for outpatient care grew over 78 times from February 2020.

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

Hodusoft

MARCH 22, 2023

The rise of e-commerce and changing business landscape post the global pandemic and lockdowns fueled the growth of call centers around the world. billion in 2020. With so many choices available and so many service providers claiming to have the perfect solution, it’s easy to be overwhelmed. billion by 2027.

Call Center 52

Call Center call center software CRM virtual call center 52

Cisco - Contact Center

SEPTEMBER 3, 2020

Visit our Cisco Contact Center solutions website. July 21, 2020. Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences. Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences. Learn More.

Contact Center 88

Contact Center contact center solutions Analytics Surveys 88

Cisco - Contact Center

FEBRUARY 1, 2021

Sheila McGee-Smith , Principal Analyst, McGee-Smith Analytics. Sheila McGee-Smith is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. Webex Contact Center [Solution webpage]. Collaboration Social Channels. Learn More.

Contact Center 117

Contact Center Transportation Customer Experience Wireless 117

Cisco - Contact Center

APRIL 27, 2020

See some practical examples and live demos of AI with Cisco Contact Center solutions (Session at Cisco Live, Video, and pdf available). After his computing studies, Marco has spent 8 years in SCADA industrial research developing innovative software for realtime applications and computer graphics. mpirrone@cisco.com.

Contact Center 110

Contact Center contact center solutions Interactive Voice Response Call Center 110