2020 Analytics Brand ambassadors Gamification 
CSM Magazine
APRIL 15, 2021
Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Turn Contact Centre Representatives Into Brand Ambassadors.
CSM Magazine
JUNE 10, 2021
In fact, negative connotations still swirl around the contact centre despite the central position it has found itself in since the first quarter of 2020. According to a 2020 Call Centre Helper report , 23.9% One great way to do this is by turning the contact centre team into brand ambassadors. A further 10.2%
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