CX Accelerator

DECEMBER 31, 2018

Below are practical recommendations from several of the best minds in Customer Service (myself excluded) to help you develop your best culture in 2019! Mary generally has good schedule adherence, time management, and can be trusted to stay on task and get stuff done. May 2019 be the year of authentic culture for all of us!

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Callminer

APRIL 24, 2020

According to the data, the industry saw a total of 32,000 new positions added in Q1 2019, with several major companies expanding their call center operations. The key takeaway is to use customer feedback (surveys, social media, etc.) As recent research shows, the U.S. call center industry is alive and well. Avoid Negative Language.

Best practices 182

Best practices Call Center Coaching Schedule adherence 182

Talkdesk

JULY 16, 2019

In a recent customer experience survey by Customer Contact Week, consumers reported the following priorities: Easy handling of their problem Fast issue resolution Friendly, personalized service. Do they want personal, friendly customer interactions, or do they want an effective call center agent who can provide fast resolution of their issue?

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43