Hodusoft
JANUARY 17, 2024
Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. Between the 1960s and 1990s, the invention of IP PBX , Interactive Voice Response (IVR) system, and voicemail system changed the way businesses used to communicate.
Aspect
AUGUST 7, 2019
If you missed ACE 2019 last week you may have been suffering from some serious #FOMO (fear of missing out). Those participating in the Aspect CXP path learned the basics of creating simple, yet functional interactive, voice-response applications using the CX Designer solution. Aspect Workforce Management Master Program.
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Callminer
AUGUST 6, 2019
If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Social media.
Hodusoft
DECEMBER 17, 2018
Technology helps and since call centers are essentially powered by software, it follows that using the latest instead of sticking to legacy Call Center software solutions will help them achieve their goals. Call center agents will be able to do more and yet feel less stress.
Speaker: Laura Sikorski, Contact Center Consultant
Robust Contact Center software features that will enhance your operation. Robust Contact Center software features that will enhance your operation. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT ROI from technology improvements.
USAN
MARCH 18, 2019
March 18, 2019 – USAN, a provider of cloud-based customer engagement solutions, today announced the availability of Agent Desktop for Amazon Connect and Dialer for Amazon Connect. Visual IVR for Amazon Connect. The solution recreates IVR experiences as an optical, mobile application.
SharpenCX
NOVEMBER 19, 2019
View last year’s metrics and interaction volume alongside historical reports from years prior. Then, look at your average volume for 2019 so far compared to 2018. If you’ve been handling 10% more interactions in 2019 than you did in 2018, you’ll need to factor that uptick in standard volume when you predict trends for your busy season.
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