OctopusTech

SEPTEMBER 9, 2023

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? The dedicated call centers handle day-to-day customer queries such as solving credit card issues, checkout process problems, and many more.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

TRUSTID

MARCH 29, 2019

Why do they continue to target call centers? As business leaders learn more about fighting fraud by better understanding shifts in fraud tools and tactics, our newly released 2019 State of Call Center Authentication survey helps answer these and other important questions around today’s call center threat landscape.

Surveys 48

Surveys Call Center call center professionals Interactive Voice Response 48

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Omnichannel, Cloud-Based Contact Centers.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

TRUSTID

APRIL 21, 2019

According to the recent article, “Is Your Contact Center Ruining Your CX?” many companies still consider the contact center a separate organization from other departments. When things aren’t in sync, the call center can impact your customer experience, driving frustrated customers straight to your competitors.

call center professionals 56

call center professionals Banking Call Center Contact Center 56

TRUSTID

MAY 9, 2019

According to the recent article, “Is Your Contact Center Ruining Your CX?” many companies still consider the contact center a separate organization from other departments. When things aren’t in sync, the call center can impact your customer experience, driving frustrated customers straight to your competitors.

call center professionals 48

call center professionals Banking Call Center Contact Center 48

TRUSTID

APRIL 16, 2019

According to the recent article, “Is Your Contact Center Ruining Your CX?” many companies still consider the contact center a separate organization from other departments. When things aren’t in sync, the call center can impact your customer experience, driving frustrated customers straight to your competitors.

call center professionals 48

call center professionals Banking Call Center Contact Center 48

TRUSTID

APRIL 24, 2019

By authenticating customers before the call is answered by a live agent, organizations can improve and their customer experience, as well as their customer satisfaction rates.

call center professionals 48

call center professionals Contact Center Education Engineering 48