2019 call center professionals Personalization Technology 
pindrop
JUNE 10, 2020
It’s no news that Artificial Intelligence and Machine Learning are vulnerable to the biases held by the persons that program them 1. But, how does bias impact the quality and integrity of the technologies, processes, and more that rely on AI and ML? What is Bias, and Why Does it Matter in Technology? Algorithmic Bias .
TRUSTID
MARCH 29, 2019
As business leaders learn more about fighting fraud by better understanding shifts in fraud tools and tactics, our newly released 2019 State of Call Center Authentication survey helps answer these and other important questions around today’s call center threat landscape. Want to learn more?
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TRUSTID
APRIL 24, 2019
These phone scams use personally identifiable information (PII) to answer telephone security questions to slip passed call center’s basic defenses. By authenticating customers before the call is answered by a live agent, organizations can improve and their customer experience, as well as their customer satisfaction rates.
Fonolo
NOVEMBER 17, 2020
We believe that increasing empathy due to the ongoing conditions will significantly impact contact centers in 2021. “I I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”.
OctopusTech
SEPTEMBER 9, 2023
Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?
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