Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

SharpenCX

NOVEMBER 5, 2019

With each new customer interaction, promoted agent, and churned customer, you learn what works in your customer experience. But if you don’t build call center improvement strategies that put what you find into action, your data is useless. Now that you’ve collected and analyzed your data, it’s time to act.

Call Center 98

Call Center Customer Experience Contact Center Metrics 98

SharpenCX

JANUARY 7, 2020

Those are good and all, but instead, let’s talk about goals and projects for your call center. Now that we’re back to work after the holidays, it’s time to kick things into high gear and reflect on where your call center performance could have been a bit better in 2019. Even include a feedback form in your help center.

Call Center 52

Call Center Customer Experience Self service Contact Center 52

Talkdesk

JULY 16, 2019

How Call Center Performance Management Improves Customer Experience When a customer reaches out to your contact center for help with an issue, what do they expect? That’s where leveraging contact center performance management software can help. The answer is both.

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

USAN

MARCH 18, 2019

March 18, 2019 – USAN, a provider of cloud-based customer engagement solutions, today announced the availability of Agent Desktop for Amazon Connect and Dialer for Amazon Connect. Features such as screen pop and call dispositioning, and integration with backend systems, help shave seconds from each call to reduce Average Handle Time.

Average Handle Time 40

Average Handle Time Interactive Voice Response Contact center software Contact Center 40

Callminer

AUGUST 6, 2019

If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

SharpenCX

NOVEMBER 26, 2019

New research alert: The stats are in – all this talk about “happy employees, happy customers” isn’t fluff. In August, Glassdoor released a decade of research linking employee and customer experience. Yet, 74% of contact center agents are still at risk for burnout.

Contact Center 67

Contact Center Coaching Metrics Average Handle Time 67