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8 Tips to Prepare Your Holiday Contact Center Agents

Calltools

You might want to train contact center agents to: Use a script to speed up call times during busy holiday contact center periods. A good script will help agents navigate conversations and reduce errors that extend calls. 87% of contact center agents worked from home in 2021 — up from 19% in 2019.

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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

Campaign success features can extend to script development – it’s important that a service provides knowledgeable, professional service to your customers. Virtual, or utilizing “at-homeagents. If you are U.S. based, consider hiring a center located in the U.S. Security is perhaps the most important consideration.