aircall
DECEMBER 13, 2018
This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? Data in this report comes from a February 2018 survey of 475 U.S. Which three customer support objectives represent your top priorities for 2018? Methodology.
Solvvy
SEPTEMBER 17, 2018
Adding more agents to the team can come in many forms: adding part-time seasonal agents to your core team, outsourcing a portion of the tickets to a third-party BPO (business process outsourcing) firm, or getting other team members at your company to pitch in and help out.
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Call Experts
DECEMBER 12, 2019
Consumers can be demanding, and at this time of year, their needs should be at the forefront of every business owner's mind. For too many customers, this also means longer wait times. This helps us forecast our holiday traffic trends and understand which days and weeks will most likely hit peak times in call volume.
Call Experts
DECEMBER 18, 2019
According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. 4 Strategies to Outsource Telephone Triage . 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. Do you have the answers?
Call Experts
NOVEMBER 28, 2018
Many businesses outsource support for these functions to incorporate digitization into their core business processes. Most organizations outsource support to handle AI requirements to encourage a diversified approach. Where do we hire outsourced talented and knowledgeable staff to manage these AI processes? Free your Phone!
Call Experts
JANUARY 8, 2020
4 Strategies to Outsource Telephone Triage . 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Outsourcing to Call Center Offers Efficiency and Savings. Etiquette Enhances the Workplace.
Call Experts
JANUARY 15, 2020
4 Strategies to Outsource Telephone Triage . 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Outsourcing to Call Center Offers Efficiency and Savings. Etiquette Enhances the Workplace.
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