2018, industry standards, Personalization and Strategic Value

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2018

industry standards

Personalization

Strategic Value

Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2

COPC

SEPTEMBER 9, 2019

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. By the middle of 2018, the average daily volume of self-service was 4.84 The question of how to satisfy each customer’s needs with personalized and customized interactive self-service is a huge challenge.

industry standards

industry standards Self service Strategic Value Finance

Client Interview Series: Ding Yi at Ant Financial

COPC

SEPTEMBER 3, 2019

re-establishment of industry standards.”. Rather than just using the traditional assisted channels (such as person-to-person contact centres), Chinese consumers are willing to search for resolution via unassisted channels. In 2018, our forecasting accuracy had reached 96%. “… the technology revolution (e.g.,

industry standards

industry standards Enterprise Technology Self service

Customer Contact Central

Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2

Client Interview Series: Ding Yi at Ant Financial

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