Ian Jacobs

MAY 12, 2015

This is a guest post by Danielle Geoffroy, Research Associate on the AD&D team who helps with our customer service and unified communications research. This new generation should matter to you, because by 2018 , the millennials will surpass the spending power of baby boomers. Read more Categories: Customer Service.

Social media contact 89

Social media contact Customer Service Government Analytics 89

Maru Group

FEBRUARY 11, 2019

It’s why creating a compelling digital customer is so key to retail success in 2019. of all UK retail purchases in December 2018. And with smartphone spend expected to exceed £25 billion over the next twelve months, a seamless and compelling digital customer experience has never been so important. Customer Service.

Customer Experience 40

Customer Experience Benchmark Social media contact Best practices 40

Maru Group

FEBRUARY 11, 2019

It’s why creating a compelling digital customer is so key to retail success in 2019. of all UK retail purchases in December 2018. And with smartphone spend expected to exceed £25 billion over the next twelve months, a seamless and compelling digital customer experience has never been so important. Customer Service.

Customer Experience 40

Customer Experience Benchmark Social media contact Best practices 40

Serenova

OCTOBER 22, 2019

For example, if you target a low average handle time during the busy season, you’re hoping to move people through the contact center quickly, which lowers wait times and improves customer service. So, you need to strive for handle times that drop while first contact resolution stays the same or increases.

Contact Center 64

Contact Center Social media contact Average Handle Time Wait times 64