Ian Jacobs

MAY 12, 2015

This new breed of consumers demands more from companies and government agencies, with particularly high expectations for friction-free customer experiences. This new generation should matter to you, because by 2018 , the millennials will surpass the spending power of baby boomers. Read more Categories: Customer Service.

Social media contact 89

Social media contact Customer Service Government Analytics 89

Serenova

OCTOBER 22, 2019

Align Performance Measurements with Good Customer Experience. Survive the busy season by managing volume without sacrificing customer experience. To ensure customer experience doesn’t suffer, track contact center key performance indicators (KPIs) that provide a complete picture that maps back to your business goals.

Contact Center 64

Contact Center Social media contact Average Handle Time Wait times 64

Maru Group

FEBRUARY 11, 2019

A great customer experience – including digital interactions – is a major driver of customer loyalty and on-going revenue. It’s why creating a compelling digital customer is so key to retail success in 2019. of all UK retail purchases in December 2018. Retail Digital Experience Benchmark 2019. Product Pages.

Customer Experience 40

Customer Experience Benchmark Social media contact Best practices 40

Maru Group

FEBRUARY 11, 2019

Results and Insight from Maru/edr’s Retail Digital Customer Experience Benchmark report. A great customer experience – including digital interactions – is a major driver of customer loyalty and on-going revenue. of all UK retail purchases in December 2018. Retail Digital Experience Benchmark 2019.

Customer Experience 40

Customer Experience Benchmark Social media contact Best practices 40