Aspect

SEPTEMBER 28, 2017

Most industry leaders agree that their software will eventually reside in the cloud, but what’s the state of the cloud contact center right now? Even more interesting is the fact that the contact center application most likely to transition to the cloud in 2018 is … Workforce Management.

Cloud contact 86

Cloud contact Contact Center Surveys SaaS 86

NICE inContact

DECEMBER 3, 2018

The reality is that in order to deliver exceptional customer experiences, you need your contact center software to balance the need for agent-assisted and self-service channels. In our new 2018 Customer Experience (CX) Transformation Benchmark the insights were clear on the importance of both.

Contact center software 48

Contact center software Self service Contact Center Benchmark 48

SharpenCX

JUNE 20, 2018

The post Press Release: Sharpen Technologies Wins Gold and Silver in the 2018 Stevie American Business Awards appeared first on Sharpen Contact Center Software.

Technology 52

Technology Contact center software Cloud contact Contact Center 52

Noble Systems

APRIL 8, 2020

CCaaS offers a cloud-based customer contact solution that allows companies to utilize contact center software from a provider, without installing hardware on-premise. According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. What is CCaaS?

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

VocalCom

DECEMBER 4, 2017

Here are five ways blended AI may transform customer service and sales in 2018. To deliver the very best in customer service and conversational commerce, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Sales 0

Sales Contact center software Self service Contact Center 0

VocalCom

JANUARY 15, 2018

While creating great customer experiences will remain a primary goal in 2018, the manner in which technology and humans work together to deliver this outcome continues to evolve. The post Top 7 Customer Engagement Trends in 2018 appeared first on Vocalcom Blog.

Contact center software 50

Contact center software Chatbots Finance Contact Center 50

Talkdesk

JANUARY 7, 2019

It’s the first week of the new year, and if you are like me you are wondering where 2018 went. It was a busy year for Talkdesk, who was Recognized by Frost & Sullivan as the Fastest-Growing Provider in the Cloud Contact Center Software Market. What caused this tremendous growth and success in 2018?

Contact center software 45

Contact center software Cloud contact Contact Center Enterprise 45