Talkdesk

MARCH 8, 2018

Talkdesk is a Platinum Sponsor at Enterprise Connect 2018. Here’s how you can get the most out of Enterprise Connect 2018 with Talkdesk: Join Talkdesk’s VP of Marketing, Folia Grace, for an Executive Panel with Industry Analyst Sheila McGee-Smith. Title: Cloud Contact Center 2.0: Date: Tuesday, March 13th, 2018.

Enterprise 40

Enterprise Cloud contact Contact Center Consulting 40

Noble Systems

APRIL 8, 2020

Once primarily the realm of deployments of 75 agents or fewer, cloud-based solutions are increasingly gaining adoption in environments with up to several thousand agents. According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Roles and Web-based Dashboards.

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

Talkdesk

FEBRUARY 26, 2018

It’s 2018, business is happening in the cloud and your contact center needs to reflect that. If you’re still relying on rigid, on-prem tools like hard phones and complicated code to handle communication with customers and prospects, you’re missing out on all of the exciting new innovations that cloud technology allows.

Call Center 40

Call Center Cloud contact Contact Center Technology 40

VocalCom

DECEMBER 4, 2017

Here are five ways blended AI may transform customer service and sales in 2018. To deliver the very best in customer service and conversational commerce, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Sales 0

Sales Contact center software Self service Contact Center 0

Bright Pattern

FEBRUARY 15, 2018

The cloud contact center space continues to grow as enterprises look to replace their end-of-life premise-based contact centers. Cloud vendors continue to innovate and develop capabilities making it more beneficial to operate contact centers in the cloud.

Call Center 70

Call Center Cloud contact Contact Center Enterprise 70

8x8

FEBRUARY 26, 2018

EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: Lisa Clark, Vice President of Contact Centre Product Management, 8x8. Avoiding the “Gotchas” in a Cloud Migration. We hope you can join us at Enterprise Connect 2018, and we look forward to seeing you there!

Enterprise 54

Enterprise Customer Experience Contact Center Cloud contact 54

Talkdesk

NOVEMBER 29, 2017

To help contact centers make the most of their valuable time and help you avoid digging through all the resources available online, we pulled together a list of five must-see videos to address the hottest contact center topics in 2018 like transforming your contact center and preparing for the insurgence of artificial intelligence.

Contact Center 40

Contact Center Agent Empowerment Cloud contact Sales 40

Talkdesk

JANUARY 12, 2018

They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. Make sure your contact center integrates with your CRM, it’ll save your agents a lot of time and your customers a lot of frustration.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

Talkdesk

JANUARY 12, 2018

They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. Make sure your contact center integrates with your CRM, it’ll save your agents a lot of time and your customers a lot of frustration.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

8x8

FEBRUARY 26, 2018

EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: Lisa Clark, Vice President of Contact Centre Product Management, 8x8. Avoiding the “Gotchas” in a Cloud Migration. We hope you can join us at Enterprise Connect 2018, and we look forward to seeing you there!

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

8x8

FEBRUARY 26, 2018

EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: Lisa Clark, Vice President of Contact Centre Product Management, 8x8. Avoiding the “Gotchas” in a Cloud Migration. We hope you can join us at Enterprise Connect 2018, and we look forward to seeing you there!

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

Connect

APRIL 9, 2024

However, AI is by no means new in the customer engagement sector as contact centre solution providers like Connect started introducing AI into technology stacks as far back as 2018.

Technology 94

Technology Customer Experience Management Cloud contact 94

Talkdesk

JANUARY 12, 2018

To see the difference, compare Talkdesk’s contact center features with legacy systems to see why it is time to consider the cost of not switching to the next-generation contact center in the cloud: The Benefits of Switching to Talkdesk. What new tools will your contact center features offer customers and agents in 2018?

Contact Center 40

Contact Center Customer Service Customer Experience Cloud contact 40

Talkdesk

JANUARY 12, 2018

To see the difference, compare Talkdesk’s contact center features with legacy systems to see why it is time to consider the cost of not switching to the next-generation contact center in the cloud: The Benefits of Switching to Talkdesk. What new tools will your contact center features offer customers and agents in 2018?

Contact Center 40

Contact Center Customer Service Customer Experience Cloud contact 40

VocalCom

JANUARY 15, 2018

While creating great customer experiences will remain a primary goal in 2018, the manner in which technology and humans work together to deliver this outcome continues to evolve. The post Top 7 Customer Engagement Trends in 2018 appeared first on Vocalcom Blog.

Contact center software 50

Contact center software Chatbots Finance Contact Center 50

Bright Pattern

APRIL 26, 2018

The migration to the cloud continued in 2017 as small business (SMB) and enterprise contact centers realized the benefits of having a cloud contact center, such as reduced capital expenditure, increased agent engagement, and improved customer service.

Contact Center 48

Contact Center Cloud contact Enterprise Customer Service 48

NICE inContact

FEBRUARY 4, 2019

It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. We believe our cloud-native, modern architecture has proven itself to be built for the greatest flexibility and scalability on the cloud contact center market.

Cloud contact 55

Cloud contact Contact Center Technology Marketing 55

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

Bright Pattern

FEBRUARY 1, 2018

The cloud transition continues to turn tables. Historical Cloud Contact leaders are being joined by a set of new entrants.

Multichannel 59

Multichannel Cloud contact contact center solutions Contact Center 59

Cyara

JULY 9, 2019

Businesses of all sizes want the most reliable, secure and advanced contact center solutions, coupled with ease of configuration/integration, all at the most affordable price point possible. Cloud contact centers, particularly Amazon Connect, provide businesses with a service that incorporates and embraces all of these characteristics.

Cloud contact 52

Cloud contact Contact Center Average Handle Time contact center solutions 52

NICE inContact

JANUARY 21, 2019

In our last blog article on the recent report, The Forrester Wave : Cloud Contact Centers, Q3 2018 , we highlighted the independent research group’s 32-point evaluation methodology and the depth and breadth of criteria asked of each vendor reviewed.

Cloud contact 54

Cloud contact Contact Center Analytics Marketing 54

Talkdesk

JANUARY 7, 2019

It’s the first week of the new year, and if you are like me you are wondering where 2018 went. It was a busy year for Talkdesk, who was Recognized by Frost & Sullivan as the Fastest-Growing Provider in the Cloud Contact Center Software Market. What caused this tremendous growth and success in 2018?

Contact center software 45

Contact center software Cloud contact Contact Center Enterprise 45

NICE inContact

JANUARY 7, 2019

If you’re looking for help in deciphering the strengths and weaknesses of the industry’s most notable cloud contact center providers, you’ll want to put The Forrester Wave : Cloud Contact Centers, Q3 2018 at the top of your reading list.

Cloud contact 48

Cloud contact Contact Center Education Enterprise 48

Talkdesk

JANUARY 22, 2019

2018 was a big year for Talkdesk, and so far, the new year promises to be even better. Talkdesk is quickly garnering attention from customers and industry leaders as the enterprise cloud contact center. We are honored to be included among so many other nominations (more than 2,700!)

Sales 51

Sales Customer Service Cloud contact Self service 51

Call Experts

FEBRUARY 19, 2020

It is the right time to optimize your CX with proven strategies; contact our team today to learn more. . Key 2020 Trends: Cloud Contact Centers. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. More Blogs Menu. The Value of an Optimized Customer Experience.

Customer Experience 80

Customer Experience Journey mapping Self service Interactive Voice Response 80

Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

3CLogic

JUNE 24, 2019

When businesses take this route to blend telephony with the cloud, they get some immediate benefits such as change control management, agent productivity and a significant increase in uptime. It Works – It Really Does PGA TOUR Superstore deployed hybrid cloud in 2018 and was amazed at how quickly it saw results.

CRM 40

CRM Cloud contact Contact Center Service level 40

Call Experts

MARCH 5, 2020

How Contact Centers Support Plumbing Businesses. Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists.

Contact Center 80

Contact Center Journey mapping Interactive Voice Response Answering services 80

Call Experts

MARCH 18, 2020

How Contact Centers Support Plumbing Businesses. Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists.

Education 75

Education Contact Center Journey mapping Interactive Voice Response 75

Serenova

APRIL 12, 2019

With more contact center exhibitors, sessions, speakers—and buzz— than ever before, the benefits of the cloud were celebrated, deconstructed and debated. So, for those contact centers that have not yet made the move, as well as for those that have already migrated to cloud technology, the questions is: Why?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

Aspect

MAY 31, 2018

Our developers build responsive cloud Contact Centre as a Service (CCaaS) solutions that are capable of processing high volumes of requests while offering additional support, flexibility and scalability when necessary.

Cloud contact 68

Cloud contact Chatbots Surveys Customer retention 68

DMG Consulting

APRIL 20, 2020

In the last few weeks, CCaaS solutions, automatic call distributors (ACDs) and dialers that are delivered from the cloud have demonstrated their flexibility in meeting the needs of companies and government agencies, as many organizations have moved their employees and agents from the office to work from home. In June of 2018, 16.8%

Contact Center 62

Contact Center Government Cloud contact Quality management 62

Cisco - Contact Center

JANUARY 21, 2020

million people living in the EU on 1 January 2018 were non-EU citizens*. Cisco has a portfolio of on-premise, hybrid, and cloud contact center solutions. We should even expect the problem to become further challenging because of the increasing immigration of people. million people (4.4 %) of the 512.4

Contact Center 67

Contact Center contact center solutions Cloud contact Call Center 67

USAN

SEPTEMBER 3, 2021

In 2018, cutting-edge technologies like AI, IoT, and blockchain had a collective market value of $350 billion. Amazon Connect, the omnichannel cloud contact center platform from Amazon Web Services, helps companies optimize their CX by delivering seamless support through the power of technology. By 2025, the value will be $3.2

Chatbots 40

Chatbots Customer Service Cloud contact Contact Center 40

Call Experts

FEBRUARY 26, 2020

Please contact our team for more information ( scottw@callexperts.com ), and to understand how we can support your needs. . . Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018.

Contact Center 59

Contact Center Journey mapping Interactive Voice Response Call Center 59

NICE inContact

JANUARY 15, 2019

In the case of Forrester Research and the Forrester Wave for Cloud Contact Centers, Q3 2018 , I think you’ll find all these boxes clearly checked. Were the criteria evaluated rich enough? And maybe most importantly, were the outcomes directly relevant to the audience’s needs?

Cloud contact 48

Cloud contact Contact Center Analytics CRM 48