Are You Ready for Seasonality to Strike? How to Keep Customers Happy and Build Flexibility into your Operations During the Holidays
SharpenCX
NOVEMBER 19, 2019
Then, look at your average volume for 2019 so far compared to 2018. If you’ve been handling 10% more interactions in 2019 than you did in 2018, you’ll need to factor that uptick in standard volume when you predict trends for your busy season. That’s why abandoned calls increase by an average of 11% on Cyber Monday alone.
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