2018 Chatbots Metrics Strategic Value 
ChurnZero
JANUARY 4, 2019
As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams. More and more, customers are seeking out companies that share their values.
ChurnZero
JANUARY 4, 2019
As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams. More and more, customers are seeking out companies that share their values.
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