USAN
SEPTEMBER 3, 2021
In 2018, cutting-edge technologies like AI, IoT, and blockchain had a collective market value of $350 billion. In this post, we’ll examine one of the platform’s specific capabilities: chatbot technology. How to Use Chatbots for Customer Service. That said, there are right and wrong ways to leverage chatbots.
Interactions
JANUARY 16, 2019
With a new year upon us, we’re looking forward to all of the exciting things Intelligent Virtual Assistants can bring to the customer care table. We wrapped up 2018 with a look back at the year’s biggest customer care trends , and we’re excited to see what 2019 has in store for the technology industry. Bye-bye chatbots?
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Comm100
DECEMBER 1, 2017
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience.
Liveops
FEBRUARY 11, 2018
Thinking of attending a contact center conference in 2018? For instance, CCW’s winter conference in New Orleans last month featured a presentation about customer segmentation and lifetime value measurement. Top priorities: Reducing customer effort and automating CX. Sharpen your pencils and pack your bags.
CSM Magazine
JANUARY 23, 2019
In 2018 it was predicted that voice would soon be dead and chatbots would be controlling the customer experience. However, this prediction missed one critical factor: the customer. With this in mind, here are 10 top trends for contact centers and the customer experience in 2019. It is all about the customer.
CCNG
OCTOBER 19, 2022
Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. Lumoa , 2018) In 2019, customer experience will continue as a major factor in how companies do business.
VHT
MARCH 12, 2019
Here we are, three months into 2019, and the twin innovations of artificial intelligence and automation haven’t meaningfully disrupted the voice channel for customer service. Surely adding to customer frustration is the fact that they’ve been very clear about what annoys them, yet these frustrations haven’t been eliminated.
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