Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. To get you ready for what is next in Customer Experience, let us review what we have learned so far. Read this quick article to discover essential aspects of an adequate apology that creates the proper emotional response from customers—or anyone.

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Advertising Entertainment Customer emotions Customer Experience 297

Clarabridge

SEPTEMBER 21, 2017

as opposed to emotional success (I got my problem completely sorted) as might be considered by the customer. This is an insurance company delivering a BRANDED contact centre experience with the customer at the very heart of it. The focus on the new upcoming ebook and workshop is IMPLEMENTATION. Reserve your place here.

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Average Handle Time Metrics Customer emotions Consulting 45

ShepHyken

DECEMBER 4, 2017

Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service.

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Customer Service Government Customer emotions Marketing 0