TechSee

NOVEMBER 6, 2018

He calls technical support; the agent asks a series of questions. Some examples: Technical Support : Agents can use AR remote assistance to more quickly identify and resolve common technical issues by visually guiding the customer through the steps. How does augmented reality remote assistance work?

Technical Support 104

Technical Support Call Center Technology Enterprise 104

Customer Service Life

MAY 15, 2017

This article was originally published on the FCR blog on May 3, 2017. Now imagine working in technical support and you need to get a customer’s make and model for the device you’re supporting. I alluded to Front in my recent update about the 2017 Opentalk Conference. Click here to read the original.

Technology 74

Technology Customer Service Contact Center CRM 74

RichCall

SEPTEMBER 13, 2017

Global Contact Centre Benchmarking Report, Dimension Data 2017. The The 2017 Global Benchmarking Report (pdf) suggests that the top trends are: CX as the differentiator (82.%). We analyzed articles about contact center trends in 2017 from each of them, and here are the trends most experts agreed on: Omnichannel. of companies.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Netomi

JANUARY 5, 2022

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. It won a 2017 Best Book Award for business books after winning a silver medal from North American Book Awards.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98