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CRM Predictions for 2017

CSM Magazine

For me, this challenge is compounded by the rapid pace of innovation in both the core Customer Relationship Management (CRM) space and the adjacent technologies that influence the core. The evolution of these areas has created a springboard effect in the trends for 2017. Does the CRM user experience drive the right focus for our users?

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John Oechsle: How Do You Spell CRM Evolution? With 4 C’s

Bill Quiseng

Enter 2017. This is especially true with customer relationship management (CRM), an area that businesses were smart to pay attention to 30 years ago in 1987—and can no longer afford to ignore in today’s competitive environment. Oh, and don’t forget the infamous rolodex, the original CRM. Consistency.

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TOP 124 Salesforce Influencers of 2017

Mindtouch

Announcing the TOP 124 Salesforce Influencers of 2017 (both listical and digital asset provided below). 2017 Top 124. Cyril Louis , Consulting Director – CRM & Salesforce Specialist, WIDE Switzerland — @cyril_louis — [link]. CRM Systems Analyst, Instructure — @davinahanchuck — [link]. Davina Hanchuck , Sr.

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Watch Out! We Are In Danger of Repeating the Same Mistakes We Did Last Year

Beyond Philosophy

I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). It was the CRM wave that receded in the early 2000s to make way for CX in the first place. . For example, CRM was the word of the day back at the turn of this century.

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How to Use Your CRM to Optimize Influencer Marketing

Method:CRM

However, when you use your customer relationship management (CRM) system in conjunction with your influencer relationships, this powerful combination can transform your marketing efforts. Top CRM strategies for optimizing influencer marketing campaigns. Instead, consider leveraging your existing CRM software.

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West’s Contact Center Infrastructure Recognized as One of Industry’s Best by CRM

West

West is proud to receive a 2017 CRM Service Leader Award for Contact Center Infrastructure. CRM graded West on a variety of factors including depth of functionality and reputation for customer satisfaction. Click here to read the full write-up. Click here for a full rundown of their scoring process.

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5 Top Customer Service Articles for the Week of October 9, 2017

ShepHyken

CustomerThink) The CRM approach to customer service is to take the call, email, or chat; answer the question and document it; then move on to the next (perhaps identical) customer issue. The post 5 Top Customer Service Articles for the Week of October 9, 2017 appeared first on Shep Hyken. by Paul Selby. Follow on Twitter: @Hyken.