Beyond Philosophy
JANUARY 27, 2022
I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). It was the CRM wave that receded in the early 2000s to make way for CX in the first place. . It was about CRM. .
DMG Consulting
JUNE 7, 2017
DMG Consulting Releases 2017 Contact Center Workforce Optimization Market Share Report. When: Today, 7 June 2017. An effective way for them to expand the use of WFO applications throughout the enterprise is to partner with ERP, CRM and HRIS suite vendors.”. Where: Available at the DMG Consulting online store.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Service Life
MAY 15, 2017
This article was originally published on the FCR blog on May 3, 2017. At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better. Click here to read the original.
Monet Software
DECEMBER 21, 2018
It’s always nice to open a new year with industry recognition: our Workforce Optimization solution Monet WFO received the 2017 Cloud Computing Excellence Award from TMC. In April, Monet received a 2017 CUSTOMER Magazine Workforce Optimization Innovation Award from TMC. Another award so soon?
Aspect
JANUARY 3, 2018
The annual revenue for Amazon Web Services is expected to be about $18 billion in 2017, following recent growth of about 50% per year. Continuous and Seamless Upgrades – Updates to large on-premises software systems such as CRM, ERP, accounting and customer service can be expensive and disruptive. That’s always a big deal.
DMG Consulting
SEPTEMBER 16, 2017
Some recordings are reviewed by a quality management team who evaluate, score, and coach agents on their performance. While DMG does not have any insight into the specifics of Wells Fargo’s contact centers, it’s likely that agents were given sales and up-sell goals that were closely monitored by management. By Donna Fluss.
DMG Consulting
APRIL 5, 2017
Most contact center managers agree that there is ample opportunity to improve their workforce management (WFM) solution, their WFM best practices, and most likely both. (For Source: DMG Consulting LLC, February 2017. I would like to receive the monthly DMG Newsletter. By Donna Fluss.
Expert insights. Personalized for you.
195 
Let's personalize your content